Patient Care Contact Center Agent

Florida Cancer Specialists & Research Institute, LLC; Wesley Chapel (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Tuition reimbursement

401-K match

Pet insurance

Legal insurance

Competitive wages

Job summary

Florida Cancer Specialists & Research Institute, LLC is seeking a Patient Contact Center Associate to support practices with scheduling, patient data input, and insurance verification. You will handle inbound/outbound calls, maintain high-quality customer service, and input information into the EMR while ensuring compliance with privacy and billing rules.

The role requires a High School Diploma or equivalent and 1+ years in health care or call center settings.

Qualifications

• High School Graduate or Equivalent.
• Previous customer service experience.
• Strong communication and organizational skills.

Responsibilities

• Schedule appointments for multiple clinics and providers.
• Handle inbound and outbound calls with a focus on customer service.
• Input insurance information and verify patient data.
• Maintain compliance with privacy and billing procedures.
• Document updates in the EMR and coordinate with care teams.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Education

High School Diploma or equivalent

Tools

EHR

Microsoft Office

Job description

Florida Cancer Specialists & Research Institute, LLC is seeking a Patient Contact Center Associate to support practices with scheduling, patient data input, and insurance verification. You will handle inbound/outbound calls, maintain high-quality customer service, and input information into the EMR while ensuring compliance with privacy and billing rules.

The role requires a High School Diploma or equivalent and 1+ years in health care or call center settings.