Remote Patient Care Coordinator

Florida Cancer Specialists & Research Institute; United States; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) match

Pet insurance

Legal insurance

Job summary

Florida Cancer Specialists & Research Institute is hiring for a Patient Contact Center role in Florida. You will handle inbound and outbound calls, schedule appointments, verify demographics and insurance, and provide courteous, accurate consumer support within a fast-paced team environment.

The job emphasizes strong communication, data accuracy, and adherence to privacy and regulatory guidelines while delivering high-quality patient care and service.

Qualifications

• High School Graduate or Equivalent.
• Previous customer service experience.
• 1+ years’ experience in the Health Care environment preferred.
• Call center experience preferred.
• Proven ability to train and audit others.
• Excellent verbal and written communication skills.

Responsibilities

• Builds relationships with patients, consumers and co-workers in a virtual setting, typically via telephone or Teams.
• Handles inbound and outbound calls for multiple clinics and routes to appropriate practices.
• Schedules patients for medical appointments and testing.
• Input patient data and insurance information into EMR.
• Maintains compliance with patient privacy laws and company policies.

Skills

Customer service

Call center experience

Interpersonal skills

Communication

Multitasking

Education

High School Graduate or Equivalent

Tools

EHR

Microsoft Teams

Excel

PowerPoint

Word

Job description

Florida Cancer Specialists & Research Institute is hiring for a Patient Contact Center role in Florida. You will handle inbound and outbound calls, schedule appointments, verify demographics and insurance, and provide courteous, accurate consumer support within a fast-paced team environment.

The job emphasizes strong communication, data accuracy, and adherence to privacy and regulatory guidelines while delivering high-quality patient care and service.