Remote Patient Scheduling Specialist

Mass General Brigham; Salem (MA); Remote; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham is seeking a Patient Services Representative at North Shore Medical Center to handle patient registration, scheduling, and front-desk inquiries. You will triage calls, collect demographics, coordinate appointments, and ensure HIPAA privacy while delivering high-quality service across the enterprise.

The role requires strong communication, computer skills (Outlook/Excel), and meticulous data entry in multiple systems.

Qualifications

• High School Diploma or Equivalent required.
• Experience in a medical office or health care setting, with Epic experience preferred.
• No experience-in-lieu-of-degree accepted.

Responsibilities

• Coordinates the registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling an appointment.
• Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques.
• Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
• Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.
• Completely and accurately transcribes call, referral and scheduling information in multiple systems.
• Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
• Maintains confidentiality and privacy consistent with HIPAA guidelines.

Skills

Customer service

Outlook & Excel

Communication skills

Judgment/Confidentiality

Attention to detail

Call handling

Appointment scheduling

Referral triage knowledge

Education

High school diploma or equivalent

Epic experience

Tools

Epic

Job description

Mass General Brigham is seeking a Patient Services Representative at North Shore Medical Center to handle patient registration, scheduling, and front-desk inquiries. You will triage calls, collect demographics, coordinate appointments, and ensure HIPAA privacy while delivering high-quality service across the enterprise.

The role requires strong communication, computer skills (Outlook/Excel), and meticulous data entry in multiple systems.