Patient Scheduling Representative- FT - Remote - (Maine)

Maine Optometry; Gorham (ME); Remote; USD 24,796 - 27,552; Full time

Job summary

Maine Optometry seeks a Patient Scheduling Representative for a Full Time Remote role. The scheduler will efficiently book patients for exams and services across locations, with strong customer service focus and attention to detail.

Training is in Gorham, ME for roughly six weeks, on-site. 40 hours per week. Requires high school diploma or GED and strong communication skills; healthcare experience is a plus but not required.

Qualifications

• Strong verbal and written communication skills.
• Experience in customer service preferred.

Responsibilities

• Performs appointment scheduling for a high volume multi-physician practice.
• Cancels and reschedules patient appointments as required.
• Provides instructions to prepare patients for examinations or procedures.
• Maximizes scheduling efficiency by offering next available appointments and matching to optometrist/location.
• Maintains HIPAA privacy knowledge and compliance.
• All other duties as assigned.

Skills

Verbal and written communication

Customer service experience

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Gorham, ME, US

7 days ago Requisition ID: 1396

Salary Range: $18.00 To $20.00 Hourly

Patient Scheduling Representative- Full Time Remote

Monday - Friday

Must attend training On-Site in Gorham, ME for roughly 6 weeks.

Summary / Objective

The Scheduling Representative will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail-oriented in understanding the specific scheduling needs for each optometrist and practice location. Excellence in customer service and relations is essential.

If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required - we provide comprehensive training.

Essential Functions - Patient Scheduling Representative

• Position is responsible for performing appointment scheduling for a high volume multi-physician practice.
• Scheduler will cancel patient appointments and will re-schedule as required.
• Provides accurate instructions to prepare patients for the examination or procedure.
• Maximizes efficiency of and minimizes gaps in the practice schedule by striving to offer the patient the next available appointment when possible and by scheduling patients appropriately by optometrist and location.
• Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines.
• All other duties as assigned
• 40 hours per week
• The training period (approximately 4-6 weeks) will be held in person at our Gorham office.

Qualifications

• High school graduate or GED required
• Strong verbal and written communication skills
• Experience in customer service preferred