Patient Scheduling Representative - PT - (Maine)

Maine Optometry; Gorham (ME); On-site; USD 25,000 - 28,000; Part time

Job summary

Maine Optometry is seeking a part-time Patient Scheduling Representative to book exams and improve clinic flow. Work is on-site or hybrid in Gorham, ME, with a training period on-site and core hours Mon-Tue 8a-5p.

The ideal candidate has strong communication, a customer-service mindset, and the ability to handle high-volume scheduling while protecting patient privacy under HIPAA. Comprehensive training is provided. Experience in healthcare or customer service is a plus.

Qualifications

• High school diploma or GED required.
• Experience in healthcare or customer service is a plus but not required; training provided.

Responsibilities

• Schedule high-volume appointments for multiple physicians.
• Cancel and reschedule as needed.
• Provide clear instructions to prepare patients for examinations.
• Maximize schedule efficiency by offering next available slots by location.
• Maintain knowledge of patient privacy rights under HIPAA guidelines.
• Perform other duties as assigned.
• Training period of 6–8 weeks on-site in Gorham.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition ID: 1411

Salary Range: $18.00 To $20.00 Hourly

Patient Scheduling Representative - Part Time On-Site or Hybrid position.

Monday-Tuesday (8a-5p)

Must attend training On-Site in Gorham, ME

Summary / Objective

The Scheduling Representative will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail-oriented in understanding the specific scheduling needs for each optometrist and practice location. Excellence in customer service and relations is essential.

If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training.

Essential Functions – Patient Scheduling Representative

• Position is responsible for performing appointment scheduling for a high volume multi-physician practice.
• Scheduler will cancel patient appointments and will re-schedule as required.
• Provides accurate instructions to prepare patients for the examination or procedure.
• Maximizes efficiency of and minimizes gaps in the practice schedule by striving to offer the patient the next available appointment when possible and by scheduling patients appropriately by optometrist and location.
• Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines.
• All other duties as assigned
• 40 hours per week
• The training period (approximately 6-8 weeks) will be held in person at our Gorham office.

Qualifications

• High school graduate or GED required
• Strong verbal and written communication skills
• Experience in customer service preferred