Patient Scheduling Representative - PT - (Maine)

Maine Optometry, P.A.; Gorham (ME); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Maine Optometry, P.A. is seeking a Part-Time Patient Scheduling Representative. The role supports scheduling for a high-volume multi-physician practice across Gorham and other locations, with on-site or hybrid work options.

Training is conducted in person at the Gorham office for roughly 6–8 weeks. The successful candidate will have strong verbal and written communication, customer-service experience preferred, and a commitment to HIPAA privacy and accurate appointment management.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Experience in customer service preferred.

Responsibilities

• Schedule appointments for a high-volume multi-physician practice.
• Cancel and reschedule patient appointments.
• Provide clear instructions to prepare patients for exams.
• Maximize scheduling efficiency by offering next available slots across locations.
• Protect patient privacy under HIPAA.
• Maintain regular in-person attendance.
• Perform other duties as assigned.
• 40 hours per week.
• Training period of 6–8 weeks will be held in Gorham.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

Job description

Patient Scheduling Representative - Part Time On-Site or Hybrid position.

Monday-Tuesday (8a-5p)

Must attend training On-Site in Gorham, ME

Summary / Objective

The Scheduling Representative will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail-oriented in understanding the specific scheduling needs for each optometrist and practice location. Excellence in customer service and relations is essential.

If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training.

Essential Functions – Patient Scheduling Representative

• Position is responsible for performing appointment scheduling for a high volume multi-physician practice.
• Scheduler will cancel patient appointments and will re-schedule as required.
• Provides accurate instructions to prepare patients for the examination or procedure.
• Maximizes efficiency of and minimizes gaps in the practice schedule by striving to offer the patient the next available appointment when possible and by scheduling patients appropriately by optometrist and location.
• Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines.
• Maintains regular in-person attendance
• All other duties as assigned
• 40 hours per week
• The training period (approximately 6-8 weeks) will be held in person at our Gorham office.

Qualifications

• High school graduate or GED required
• Strong verbal and written communication skills
• Experience in customer service preferred