Remote Patient Scheduling Specialist

Northern Arizona Healthcare; Flagstaff (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Northern Arizona Healthcare is seeking a Patient Scheduling Representative to verify patient demographics and insurance information and to enter data into the electronic medical record during scheduling and referrals. You will interact face-to-face or by phone with patients or their representatives to gather service details.

The role emphasizes a customer-centric approach, accurate data entry, and knowledge of regulatory requirements such as EMTALA and HIPAA.

Qualifications

• High School Diploma or GED is required.
• Medical Terminology coursework preferred.
• 1 year of call center or medical facility experience preferred.
• Proficiency with Microsoft Office applications.

Responsibilities

• Verify and collect patient demographics and insurance information for scheduling and referrals.
• Document scheduling activities in the electronic medical record.
• Explain procedures and patient instructions as needed.
• Assist with PBX switchboard and department call routing.
• Maintain compliance with EMTALA and HIPAA-Privacy regulations.

Skills

Customer service

Data entry

Microsoft Office

Education

High School Diploma or GED

Medical Terminology Coursework

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Northern Arizona Healthcare is seeking a Patient Scheduling Representative to verify patient demographics and insurance information and to enter data into the electronic medical record during scheduling and referrals. You will interact face-to-face or by phone with patients or their representatives to gather service details.

The role emphasizes a customer-centric approach, accurate data entry, and knowledge of regulatory requirements such as EMTALA and HIPAA.