Remote Patient Scheduling Specialist

ISHE; Northern (KY); Hybrid; USD 23,000 - 4,705,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health is seeking a Remote CC Service Advocate I to manage patient appointments and deliver an unmatched patient experience. This role emphasizes courteous communication, accurate data entry, and coordination with medical staff in a remote setting.

Applicants should have a high school diploma and at least 1 year in customer service; Spanish language skills are a plus. The position offers full-time hours with a flexible remote work environment and comprehensive benefits.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 1 year of customer service experience, call center preferred.
• Ability to multitask and manage time effectively.

Responsibilities

• Schedule, reschedule and cancel patient appointments via calls.
• Provide courteous, professional service and address inquiries.
• Enter patient information and appointment details accurately.
• Communicate appointment details and any instructions clearly.
• Resolve scheduling conflicts promptly and coordinate with staff.
• Collaborate with medical staff to ensure smooth operations.
• Follow up to confirm appointments and send reminders.
• Document interactions and maintain records; perform other duties as assigned.

Skills

Customer service

Appointment scheduling

Communication

Data entry

Multitasking

Spanish language preference

Education

High school diploma or equivalent

Undergraduate coursework preferred

Tools

EMR documentation

Microsoft Excel

Job description

Oak Street Health is seeking a Remote CC Service Advocate I to manage patient appointments and deliver an unmatched patient experience. This role emphasizes courteous communication, accurate data entry, and coordination with medical staff in a remote setting.

Applicants should have a high school diploma and at least 1 year in customer service; Spanish language skills are a plus. The position offers full-time hours with a flexible remote work environment and comprehensive benefits.