Remote Patient Scheduling Advocate

University of Utah; Murray, Northern (UT, KY); Hybrid; USD 53,385,000 - 67,451,000; Full time

Benefits offered by this job

Work from home after training

Job summary

University of Utah in Murray, UT is seeking a call center specialist to assist patient scheduling and provider messaging. This role focuses on delivering friendly, accurate information and routing requests to appropriate departments.

After training, a work-from-home option is available, with standard 40-hour weeks and a daytime shift. The position emphasizes customer service, productivity, and collaboration with medical staff to ensure smooth information flow.

Qualifications

• Two years of experience in communications or customer service, or equivalent.
• Experience in medical scheduling or call center is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Provide excellent customer service via inbound/outbound calls.
• Coordinate scheduling and provider messages per policy.
• Maintain scheduling accuracy and productivity standards.
• Handle customer inquiries, complaints and feedback promptly.
• Perform general administrative duties as assigned.

Skills

Customer service

Communication

Typing 45 WPM

Multitasking

Tools

Epic

Outlook

Job description

University of Utah in Murray, UT is seeking a call center specialist to assist patient scheduling and provider messaging. This role focuses on delivering friendly, accurate information and routing requests to appropriate departments.

After training, a work-from-home option is available, with standard 40-hour weeks and a daytime shift. The position emphasizes customer service, productivity, and collaboration with medical staff to ensure smooth information flow.