Patient Experience & Scheduling Specialist

University of Utah; Salt Lake City (UT); On-site; USD 26,000 - 32,000; Full time

Job summary

The University of Utah is seeking a patient services professional to support the Midvalley Health Center in Murray, with occasional work at other clinic locations. You will manage desk operations, patient registration, scheduling, and advise patients on financial obligations including payment plans.

The role ensures efficient information flow between medical staff and departments. Key duties include greeting patients, scheduling, verifying benefits, handling co-pays, maintaining records, and

Qualifications

• One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver's license at time of hire may be required in some areas.

Responsibilities

• Greets and directs patients to their correct destinations both in person and over the phone.
• Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
• Completes patient admission and registration process by reviewing accounts and other documents for completeness and accuracy.
• Verifies patient benefits and eligibility, collects co-pays/deductibles/co-insurance, and responds to account status questions.
• Reconciles cash against daily charge and cash reports.
• Monitors patient flow and notifies clinical staff of changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Assists patients with automated medical record access.
• Manages inventory and maintenance.
• Performs other duties as required.

Skills

Customer service

Office experience

Communication skills

HIPAA knowledge

Attention to detail

Teamwork

Job description

The University of Utah is seeking a patient services professional to support the Midvalley Health Center in Murray, with occasional work at other clinic locations. You will manage desk operations, patient registration, scheduling, and advise patients on financial obligations including payment plans.

The role ensures efficient information flow between medical staff and departments. Key duties include greeting patients, scheduling, verifying benefits, handling co-pays, maintaining records, and