Remote Dermatology Scheduling & Customer Advocate

University of Utah; Salt Lake City (UT); Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Work from home after training

Job summary

The University of Utah Dermatology department is seeking a Customer Advocate Specialist to support patient scheduling within a call center framework. A work-from-home option is available after training, and the role is full-time, Monday–Friday, focusing on accurate information flow among medical staff and departments.

You will handle inbound and outbound calls, ensure scheduling accuracy, and use Epic and Outlook to communicate with patients and providers, while maintaining high service levels

Qualifications

• Two years of experience in communications, customer service, or a related medical field, or equivalency.
• Experience with Epic and Outlook preferred.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Skills

Customer service

Verbal and written communication

One call resolution

Microsoft Office

Typing 45 WPM

Professional demeanor

Multi-tasking

Medical office terminology

Tools

Epic

Outlook

Job description

The University of Utah Dermatology department is seeking a Customer Advocate Specialist to support patient scheduling within a call center framework. A work-from-home option is available after training, and the role is full-time, Monday–Friday, focusing on accurate information flow among medical staff and departments.

You will handle inbound and outbound calls, ensure scheduling accuracy, and use Epic and Outlook to communicate with patients and providers, while maintaining high service levels