Dermatology Scheduling Advocate (Remote)

University of Utah Health; Murray (UT); On-site; USD 26,000 - 32,000; Full time

Job summary

The University of Utah Health seeks a Customer Advocate Specialist - Dermatology in Murray, UT to support patient scheduling and communications. This full-time role operates in a call center environment, handling inbound and outbound calls to assist patients and providers while ensuring accurate information flow across departments.

After training, a work-from-home option is available. The position emphasizes outstanding customer service, accurate scheduling, and professional communication, with

Qualifications

• Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience).
• Experience with Epic and Outlook is preferred.
• Ability to type at least 45 WPM.
• Excellent customer service with professional communication in a fast-paced environment.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Skills

Customer service

Verbal/written communication

Time management

Typing speed 45 WPM

Tools

Epic

Outlook

Microsoft Office

Job description

The University of Utah Health seeks a Customer Advocate Specialist - Dermatology in Murray, UT to support patient scheduling and communications. This full-time role operates in a call center environment, handling inbound and outbound calls to assist patients and providers while ensuring accurate information flow across departments.

After training, a work-from-home option is available. The position emphasizes outstanding customer service, accurate scheduling, and professional communication, with