Senior Patient Scheduling & Support Specialist

Utah; South Jordan (UT); Hybrid; USD 32,000 - 42,000; Full time

Job summary

University of Utah Health is seeking a patient scheduling specialist to join its call center in South Jordan, UT. You will handle inbound and outbound calls, coordinate provider messages, and support front-line scheduling and messaging workflows.

The role emphasizes accuracy, service quality, and collaboration with medical staff and departments. As a level three specialist, you will mentor new hires, observe calls, and provide guidance.

Qualifications

• Two years of experience in communications, customer service, a related medical field, or the educational equivalency.
• Nine months of experience scheduling and messaging within the organization.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts including scheduling requests, provider messages, inquiries, complaints and feedback.
• Assists in new hire mentoring and on-boarding by facilitating call observation and providing guidance and feedback.
• Participates in ongoing development and training for departmental growth.

Skills

Customer service

Verbal communications

Multitasking

Type 45 WPM

Scheduling and messaging

Tools

Epic

Wiki

Outlook

Microsoft Office

Job description

University of Utah Health is seeking a patient scheduling specialist to join its call center in South Jordan, UT. You will handle inbound and outbound calls, coordinate provider messages, and support front-line scheduling and messaging workflows.

The role emphasizes accuracy, service quality, and collaboration with medical staff and departments. As a level three specialist, you will mentor new hires, observe calls, and provide guidance.