Patient Scheduling Advocate I

Socket.dev; South Jordan (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Utah Health in South Jordan, Utah, is seeking a call center staff member to support patient scheduling, provider messaging, and operator services. You will handle inbound and outbound calls and ensure accurate information flow between medical staff and departments.

The role emphasizes excellent customer service and strong communications; experience with Epic and Outlook is preferred. This is a sedentary office position with typical corporate hours and potential for professional

Qualifications

• One year of experience in communications, customer service, a related medical field, or the educational equivalency.
• Preferred experience with Epic and Outlook.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Skills

Customer service

Verbal & written communication

Typing 45 WPM

Multitasking

Professional demeanor

Tools

Epic

Outlook

Microsoft Office

Job description

University of Utah Health in South Jordan, Utah, is seeking a call center staff member to support patient scheduling, provider messaging, and operator services. You will handle inbound and outbound calls and ensure accurate information flow between medical staff and departments.

The role emphasizes excellent customer service and strong communications; experience with Epic and Outlook is preferred. This is a sedentary office position with typical corporate hours and potential for professional