Patient Scheduling Specialist - Remote After Training

University of Utah Health; Salt Lake City (UT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Tuition benefit

Health insurance

Dental coverage

Life insurance

Retirement plan

Paid time off

Holidays

Job summary

University of Utah Health in Salt Lake City seeks a team-oriented call center agent to handle patient scheduling, provider messaging, and general operator services. You will ensure accurate information flow between medical staff, hospital departments, and patients.

The role requires at least 8 weeks of on-site training at the Care Navigation Center, with potential work-from-home opportunities evaluated after training and based on performance.

Qualifications

• One year of experience in communications, customer service, a related medical field, or the educational equivalency.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Skills

Customer service

Verbal communication

Written communication

Typing 45 WPM

Microsoft Office

Multitasking

Punctuality

Problem resolution

One-call resolution

Tools

Epic

Outlook

Job description

University of Utah Health in Salt Lake City seeks a team-oriented call center agent to handle patient scheduling, provider messaging, and general operator services. You will ensure accurate information flow between medical staff, hospital departments, and patients.

The role requires at least 8 weeks of on-site training at the Care Navigation Center, with potential work-from-home opportunities evaluated after training and based on performance.