Remote Patient Scheduling & Access Specialist

Cincinnati Children's; United States; Remote; USD 25,000 - 30,000; Full time

Job summary

Cincinnati Children's is seeking a Regular, full-time Scheduling Center Operations associate for a remote, day-shift role. The position supports patient registration, scheduling and customer service across patients, families and staff, with a 40-hour work week and an FTE of 1.

Starting pay ranges from $17.80 to $21.51 per hour, with the final rate based on experience, skills and equity. The role emphasizes patient safety, HIPAA confidentiality, compliance with regulatory agencies, and

Qualifications

• High school diploma or equivalent.
• No directly related experience.

Responsibilities

• Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
• Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

Education

High school diploma or equivalent

Job description

Cincinnati Children's is seeking a Regular, full-time Scheduling Center Operations associate for a remote, day-shift role. The position supports patient registration, scheduling and customer service across patients, families and staff, with a 40-hour work week and an FTE of 1.

Starting pay ranges from $17.80 to $21.51 per hour, with the final rate based on experience, skills and equity. The role emphasizes patient safety, HIPAA confidentiality, compliance with regulatory agencies, and