Remote Patient Sales & Support Specialist

MCI; Iowa (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Casual Dress Code

Job summary

MCI is looking for customer service representatives to work from home in a dynamic environment. This role involves resolving customer issues, selling products, and ensuring a best-in-class experience.

Qualified candidates must possess strong organizational and communication skills, along with the ability to empathize with customers. The company offers various benefits including paid time off and health coverage after 60 days.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Ensure first‑call resolution through problem‑solving and effective call handling.

Skills

Organizational skills

Communication skills

Conflict resolution

Problem-solving

Customer service orientation

Microsoft Office Suite knowledge

Ability to multitask

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is looking for customer service representatives to work from home in a dynamic environment. This role involves resolving customer issues, selling products, and ensuring a best-in-class experience.

Qualified candidates must possess strong organizational and communication skills, along with the ability to empathize with customers. The company offers various benefits including paid time off and health coverage after 60 days.