Remote Patient Recruitment & Engagement Specialist

Javara Inc.; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

Javara Inc. is seeking a remote Patient Outreach Coordinator in the United States to improve patient experiences through empathetic phone communication while prioritizing safety in clinical trials.

The role involves outbound recruitment calls, enrollment support, symptom follow-up, and meticulous clinical documentation, with a focus on data integrity and HIPAA compliance in a fully remote setting. Qualifications include CMA or RMA or an equivalent credential, strong medical terminology

Qualifications

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) or equivalent credential is required.
• Strong knowledge of medical terminology and hands-on clinical experience.
• Excellent verbal and written communication with an empathetic and professional phone demeanor.
• Experience with electronic documentation tools, digital diaries, and remote communication platforms.
• Interest in clinical trials and patient outreach is essential.

Responsibilities

• Seek to improve the patient’s experience through warm, empathetic, and professional phone communication while prioritizing participant safety.
• Conduct outbound phone calls to prospective participants to support recruitment and enrollment efforts for active clinical research projects.
• Follow up with enrolled study participants on reported symptoms and maintain clear, accurate clinical documentation.
• Monitor and assist patients with e-diary completion, following up promptly on missed entries or technical questions.
• Provide excellent customer service to patients, study participants, clinical teams, and project stakeholders.
• Build effective working relationships with internal teams and research staff to ensure smooth study recruitment and participant retention.
• Ensure data integrity and record detailed patient information accurately within tracking systems and electronic tools.
• Adhere to all Standard Operating Procedures (SOPs), participant privacy regulations (HIPAA), and relevant protocol guidelines.
• Appropriately communicate and escalate patient concerns or protocol deviations to clinical leads and project managers.
• Demonstrate thoughtfulness around the immediate impact of your outreach on clinical trial recruitment and retention.
• Demonstrate core values by fostering teamwork, collaboration, and a high standard of communication in a fully remote environment.
• Perform additional tasks as assigned.

Skills

Medical terminology

Clinical experience

Verbal communication

Written communication

Empathetic phone demeanor

Remote communication platforms

Electronic documentation tools

Education

CMA or RMA or equivalent credential

Job description

Javara Inc. is seeking a remote Patient Outreach Coordinator in the United States to improve patient experiences through empathetic phone communication while prioritizing safety in clinical trials.

The role involves outbound recruitment calls, enrollment support, symptom follow-up, and meticulous clinical documentation, with a focus on data integrity and HIPAA compliance in a fully remote setting. Qualifications include CMA or RMA or an equivalent credential, strong medical terminology