Patient Engagement Specialist (Remote)

Javara Inc.; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

Javara Inc. is seeking a remote Patient Outreach Coordinator in the United States to improve patient experiences through empathetic phone communication while prioritizing safety in clinical trials.

The role involves outbound recruitment calls, enrollment support, symptom follow-up, and meticulous clinical documentation, with a focus on data integrity and HIPAA compliance in a fully remote setting. Qualifications include CMA or RMA or an equivalent credential, strong medical terminology

Qualifications

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) or equivalent credential is required.
• Strong knowledge of medical terminology and hands-on clinical experience.
• Excellent verbal and written communication with an empathetic and professional phone demeanor.
• Experience with electronic documentation tools, digital diaries, and remote communication platforms.
• Interest in clinical trials and patient outreach is essential.

Responsibilities

• Seek to improve the patient’s experience through warm, empathetic, and professional phone communication while prioritizing participant safety.
• Conduct outbound phone calls to prospective participants to support recruitment and enrollment efforts for active clinical research projects.
• Follow up with enrolled study participants on reported symptoms and maintain clear, accurate clinical documentation.
• Monitor and assist patients with e-diary completion, following up promptly on missed entries or technical questions.
• Provide excellent customer service to patients, study participants, clinical teams, and project stakeholders.
• Build effective working relationships with internal teams and research staff to ensure smooth study recruitment and participant retention.
• Ensure data integrity and record detailed patient information accurately within tracking systems and electronic tools.
• Adhere to all Standard Operating Procedures (SOPs), participant privacy regulations (HIPAA), and relevant protocol guidelines.
• Appropriately communicate and escalate patient concerns or protocol deviations to clinical leads and project managers.
• Demonstrate thoughtfulness around the immediate impact of your outreach on clinical trial recruitment and retention.
• Demonstrate core values by fostering teamwork, collaboration, and a high standard of communication in a fully remote environment.
• Perform additional tasks as assigned.

Skills

Medical terminology

Clinical experience

Verbal communication

Written communication

Empathetic phone demeanor

Remote communication platforms

Electronic documentation tools

Education

CMA or RMA or equivalent credential

Job description

Job Description

• Seek to improve the patient’s experience through warm, empathetic, and professional phone communication while prioritizing participant safety.
• Conduct outbound phone calls to prospective participants to support recruitment and enrollment efforts for active clinical research projects.
• Follow up with enrolled study participants on reported symptoms and maintain clear, accurate clinical documentation.
• Monitor and assist patients with e-diary completion, following up promptly on missed entries or technical questions.
• Provide excellent customer service to patients, study participants, clinical teams, and project stakeholders.
• Build effective working relationships with internal teams and research staff to ensure smooth study recruitment and participant retention.
• Ensure data integrity and record detailed patient information accurately within tracking systems and electronic tools.
• Adhere to all Standard Operating Procedures (SOPs), participant privacy regulations (HIPAA), and relevant protocol guidelines.
• Appropriately communicate and escal… patient concerns or protocol deviations to clinical leads and project managers.
• Demonstrate thoughtfulness around the immediate impact of your outreach on clinical trial recruitment and retention.
• Demonstrate core values by fostering teamwork, collaboration, and a high standard of communication in a fully remote environment.
• Perform additional tasks as assigned.

Qualifications

• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent clinical credential/training required.
• Strong knowledge of medical terminology and hands-on clinical experience in a healthcare setting (medical office, clinic, or hospital environment).
• Prior clinical research experience is not required, but a strong interest in clinical trial outreach and patient communication is essential.
• Strong verbal and written communication skills with an empathetic and professional phone demeanor.
• High comfort level utilizing electronic documentation tools, digital diaries, and remote communication platforms.

Work Environment

This position operates in a 100% remote home-office environment. Requires a quiet, private workspace with high-speed internet to ensure HIPAA compliance and clear phone communication.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The employee will regularly sit, speak on the phone, and use hands/fingers to type, handle, or feel computer controls and peripherals. Specific vision abilities required include close vision and the ability to adjust focus for computer screen work.

Travel

This is a 100% remote role with no travel required.

Pre-Employment Screening

Drug screen and background check required.

Equal Employment Opportunity Statement

Equal Employment Opportunity Statement: Javara provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We're thrilled that you're considering joining #TeamJavara. Our team is passionate about breaking barriers to make a true difference in the world and address unmet needs of patients through clinical research as a care option. Javara is dedicated to fostering a culture of teamwork and collaboration while embracing and celebrating diversity. Whether you're a seasoned professional or just starting to explore clinical research as a career, you will have the opportunity to be part of cutting-edge research that has the potential to shape the future. Join us in our pursuit of excellence as we unlock new insights, solve complex challenges, and drive positive change for both our patients and trusted healthcare partners. Your journey towards a fulfilling career in clinical research starts here. Javara is an integrated research organization (IRO) that advances value by integrating clinical research within the healthcare ecosystem. Javara brings better outcomes for patient centered care, better economic results, improved access to cutting edge therapies and a more predictable research delivery model to the biopharmaceutical sector.