Remote Patient Portal Support Specialist

Hugh Chatham Health, Inc.; Milwaukee (WI); Remote; USD 30,000 - 45,000; Full time

Job summary

Advocate Health seeks a fully remote Patient Portal Support Specialist to handle patient inquiries about the portal, billing, and records. The role requires strong communication, empathy, and HIPAA knowledge. You will document actions and coordinate with multiple departments to resolve issues.

Applicants should have 2 years of healthcare customer service experience, solid computer skills, and the ability to work independently in a fast-paced environment while providing excellent service.

Qualifications

• High School Diploma required.
• Typically requires 2 years of experience in customer service, release of information, or health information records within healthcare.
• Excellent customer service and follow-up skills; HIPAA awareness.

Responsibilities

• Answer inbound messages and calls in a high-volume call center to service and retain customers.
• Respond to complaints and resolve problems using standard recovery guidelines; handle escalated calls.
• Document actions accurately and assist with patient portal, billing, and HIPAA change requests.
• Support teams, troubleshoot issues, and assist in training as needed.
• Investigate inquiries from patients/proxies and physician offices; gather information as needed.

Skills

Customer service

Communication

Computer skills

Teamwork

Time management

Escalations handling

Empathy

Education

High School Diploma

Tools

Microsoft Office

EMR systems

Job description

Advocate Health seeks a fully remote Patient Portal Support Specialist to handle patient inquiries about the portal, billing, and records. The role requires strong communication, empathy, and HIPAA knowledge. You will document actions and coordinate with multiple departments to resolve issues.

Applicants should have 2 years of healthcare customer service experience, solid computer skills, and the ability to work independently in a fast-paced environment while providing excellent service.