Remote Patient Payment Specialist

Chris Baily; New York (NY); Remote; USD 32,000 - 42,000; Full time

Job summary

Chris Baily is seeking a Remote Customer Service Representative to handle patient payments and negotiate arrangements in a fast-paced call center. The role requires comfort with technology and ability to learn medical billing processes in a remote setting.

Responsibilities include contacting patients by phone, explaining payment options, and ensuring accuracy while upholding company policies. The ideal candidate will have prior customer service experience and some college coursework.

Qualifications

• Customer service experience preferred
• Prior medical billing or healthcare revenue cycle experience strongly preferred
• High school diploma or GED required
• 1–2 years of college preferred

Responsibilities

• Provide exceptional patient service in the name of the client
• Contact patients via telephone to collect payment on medical bills
• Communicates accurate information to patients in a clear, concise and professional manner
• Review patient accounts and documents patients’ interaction and feedback
• Negotiates appropriate and reasonable payments with customers
• Sets up patient payments via check, electronic transfer or credit card
• Responsible for understanding and complying with all policies and procedures
• Meets or exceeds established goals
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
• All other duties as assigned by management

Skills

Customer focus

Communication proficiency

Confidentiality/Integrity

Teamwork orientation

Basic computer skills

Education

High school diploma or GED

1–2 years of college preferred

Job description

Chris Baily is seeking a Remote Customer Service Representative to handle patient payments and negotiate arrangements in a fast-paced call center. The role requires comfort with technology and ability to learn medical billing processes in a remote setting.

Responsibilities include contacting patients by phone, explaining payment options, and ensuring accuracy while upholding company policies. The ideal candidate will have prior customer service experience and some college coursework.