Remote Patient Account Resolution Specialist

BCA Financial Services, Inc.; Forest Park (GA); On-site; USD 46,838,000 - 53,726,000; Full time

Benefits offered by this job

Monthly bonus

Medical insurance

401(k) match

Paid time off

Paid holidays

Company equipment

Remote work

Job summary

BCA Financial Services, Inc. is hiring for a remote Customer Service / Patient Accounts Representative. Work-from-home role with a consistent Monday–Friday schedule.

You will talk with patients to explain accounts, offer payment options, and document interactions in our systems. The position emphasizes empathy, problem solving, and achieving performance goals with coaching. Applicants should have at least 1 year in a call center or related field, strong communication skills, and a willingness to

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way)

Skills

Call center experience

Communication skills

Problem solving

Trust-building

Medical terminology

Job description

BCA Financial Services, Inc. is hiring for a remote Customer Service / Patient Accounts Representative. Work-from-home role with a consistent Monday–Friday schedule.

You will talk with patients to explain accounts, offer payment options, and document interactions in our systems. The position emphasizes empathy, problem solving, and achieving performance goals with coaching. Applicants should have at least 1 year in a call center or related field, strong communication skills, and a willingness to