Senior Care Navigator – Compassionate Patient Intake

Curana Health; Northern (KY); Hybrid; USD 38,000 - 62,000; Full time

Job summary

Curana Health is seeking a Patient Navigator to serve as the first contact for patients, managing calls with professionalism and compassion. The role conducts phone-based assessments, gathers medical history, evaluates urgency, and guides patients to appropriate care and departments.

The Navigator relays information between patients and healthcare teams to ensure coordinated, seamless care across our health network, with a focus on confidentiality and high-quality service.

Qualifications

• High School diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient with electronic health records and computer systems.
• Healthcare office experience preferred.

Responsibilities

• Answer and manage incoming calls professionally.
• Greet patients and assist inquiries or direct to the appropriate department.
• Conduct thorough phone-based health assessments and gather medical history.
• Determine appropriate level of care and guide patients to resources.
• Relay messages between patients and healthcare teams and ensure coordination.
• Collaborate with staff to ensure seamless communication within the network.

Skills

Customer service

Communication

Confidentiality

EHR proficiency

Problem solving

Healthcare experience

Team player

Organized

Education

High School Diploma or equivalent

Tools

EHR systems

Job description

Curana Health is seeking a Patient Navigator to serve as the first contact for patients, managing calls with professionalism and compassion. The role conducts phone-based assessments, gathers medical history, evaluates urgency, and guides patients to appropriate care and departments.

The Navigator relays information between patients and healthcare teams to ensure coordinated, seamless care across our health network, with a focus on confidentiality and high-quality service.