Compassionate Patient Navigator - Coordinated Senior Care

Curana Health; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Curana Health is seeking a Patient Navigator to serve as the first point of contact for patients, handling calls with professionalism and compassion.

You will conduct phone-based medical history assessments, evaluate urgency, and guide patients to appropriate care while coordinating with healthcare teams to ensure seamless service across the network.

High school diploma required; strong customer service, confidentiality, and communication skills are essential for success in this role.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service skills.
• Organized and effective communicator.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in using computer systems and electronic health records.
• Strong problem-solving skills.
• Previous experience in a medical office or healthcare setting is preferred.
• Team player with a positive attitude.

Responsibilities

• Answer and manage incoming calls in a professional and courteous manner.
• Greet patients warmly and assist them with inquiries or direct them to the appropriate department.
• Conduct a thorough assessment of patients’ health concerns over the phone.
• Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue.
• Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources.
• Relay messages and information between patients and healthcare teams.
• Collaborate with other staff members to ensure seamless communication within our health network.

Skills

Customer service

Confidentiality

Communication

EHR proficiency

Problem solving

Healthcare experience

Team player

Education

High School Diploma

Tools

EHR systems

Job description

Curana Health is seeking a Patient Navigator to serve as the first point of contact for patients, handling calls with professionalism and compassion.

You will conduct phone-based medical history assessments, evaluate urgency, and guide patients to appropriate care while coordinating with healthcare teams to ensure seamless service across the network.

High school diploma required; strong customer service, confidentiality, and communication skills are essential for success in this role.