Patient Navigator - part time

Curana Health; Northern (KY); Hybrid; USD 38,000 - 62,000; Full time

Job summary

Curana Health is seeking a Patient Navigator to serve as the first contact for patients, managing calls with professionalism and compassion. The role conducts phone-based assessments, gathers medical history, evaluates urgency, and guides patients to appropriate care and departments.

The Navigator relays information between patients and healthcare teams to ensure coordinated, seamless care across our health network, with a focus on confidentiality and high-quality service.

Qualifications

• High School diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient with electronic health records and computer systems.
• Healthcare office experience preferred.

Responsibilities

• Answer and manage incoming calls professionally.
• Greet patients and assist inquiries or direct to the appropriate department.
• Conduct thorough phone-based health assessments and gather medical history.
• Determine appropriate level of care and guide patients to resources.
• Relay messages between patients and healthcare teams and ensure coordination.
• Collaborate with staff to ensure seamless communication within the network.

Skills

Customer service

Communication

Confidentiality

EHR proficiency

Problem solving

Healthcare experience

Team player

Organized

Education

High School Diploma or equivalent

Tools

EHR systems

Job description

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it.

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

Founded in 2021, we've grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

Ranked #147 on the Inc. 5000 list of America's fastest-growing private companies, we're just getting started. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place—and we look forward to working with you.

For more information about our company, visit CuranaHealth.com.

Summary

The Patient Navigator serves as the first point of contact for patients, managing incoming calls with professionalism and compassion. In this role, the Navigator conducts phone-based assessments to gather medical history and symptoms, evaluates the urgency of patient concerns, and guides individuals to the most appropriate level of care or department. This position also plays a key communication role by relaying information between patients and healthcare teams to ensure coordinated, seamless care across the health network.

Essential Duties & Responsibilities

Patient Interaction

• Answer and manage incoming calls in a professional and courteous manner.
• Greet patients warmly and assist them with inquiries or direct them to the appropriate department.

Patient Assessment

• Conduct a thorough assessment of patients’ health concerns over the phone.
• Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue.
• Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources.

Communication

• Relay messages and information between patients and healthcare teams
• Collaborate with other staff members to ensure seamless communication within our health network.

Qualifications

• High School Diploma or equivalent
• Exceptional customer service skills
• Organized and effective communicator
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in using computer systems and electronic health records.
• Strong problem-solving skills
• Previous experience in a medical office or healthcare setting is preferred.
• Team player with a positive attitude

We’re thrilled to announce that Curana Health has been named the 147thfastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list.Curana also ranked 16thin the “Healthcare & Medical” industry category and 21stin Texas.

This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.