Remote Patient Intake & Care Coordination Specialist

CVS Health Corporation; Florida; Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

Retirement Savings

Wellness Programs

Job summary

CVS Health Corporation, Coram division, seeks a Patient Intake Coordinator to support the Enteral Nutrition Center with initial admissions and to coordinate between the branch, Sales, Insurance Verification, and referral sources to ensure patients receive timely care.

Responsibilities include processing orders, assessing needs, providing equipment information, and coordinating benefits with the Insurance Verification team, all while maintaining clear patient communication in a work-from-home

Qualifications

• Minimum two years experience in customer service
• Minimum two years experience in healthcare
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients

Skills

Insurance Coverage

Medical Terminology

Telephone Customer Service

Typing

Multiscreen

Medical Prescriptions

Customer Service Standards

Basic Math

Multitasking

Prescription Interpretation

Customer Service Communication

Prescription Processing

Education

High School diploma or GED

Job description

CVS Health Corporation, Coram division, seeks a Patient Intake Coordinator to support the Enteral Nutrition Center with initial admissions and to coordinate between the branch, Sales, Insurance Verification, and referral sources to ensure patients receive timely care.

Responsibilities include processing orders, assessing needs, providing equipment information, and coordinating benefits with the Insurance Verification team, all while maintaining clear patient communication in a work-from-home