Remote Patient Financial Navigator

Advocate Health; Oregon; Hybrid; USD 32,000 - 47,000; Full time

Job summary

Advocate Health is seeking a full-time Enterprise Self Pay Estimation and Contact Center professional in Oregon. The role computes patient financial responsibility prior to services and clearly explains how deductibles, coinsurance, and copays affect costs.

It includes pre-screening self-pay patients for coverage programs, guiding applications for financial assistance, and collaborating with state workers to maximize funding and access to care.

Qualifications

• Requires HS/GED; additional certifications are a plus.
• Minimum 2 years in patient access, healthcare, or customer service.

Responsibilities

• Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service.
• Explains deductibles, coinsurance, and/or copayments and how they affect out-of-pocket costs.
• Requests upfront payment toward self-pay amounts and sets up payment arrangements in advance of services.
• Pre-screens self-pay patients for coverage programs and assists with applying for financial assistance.
• Coordinates with social workers and Medicaid/charity programs to maximize funding.
• Maintains HIPAA-compliant interviews and documentation practices in patient accounts.

Skills

Customer service

Financial counseling

HIPAA compliance

Communication

Education

High School Graduate

GED or HSED

Job description

Advocate Health is seeking a full-time Enterprise Self Pay Estimation and Contact Center professional in Oregon. The role computes patient financial responsibility prior to services and clearly explains how deductibles, coinsurance, and copays affect costs.

It includes pre-screening self-pay patients for coverage programs, guiding applications for financial assistance, and collaborating with state workers to maximize funding and access to care.