Self-Pay Patient Financial Advocate - Remote

Advocate Aurora Health; United States; Remote; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Educational assistance

Job summary

Advocate Health seeks a Financial Advocate to educate patients on costs and funding options, pre-screen for coverage programs, and guide eligibility processes. This role emphasizes helping patients understand deductibles, coinsurance, and non-covered services, while coordinating with insurance and charity programs.

Daily duties include calculating personalized estimates of financial responsibility prior to service, explaining liabilities clearly, and arranging upfront payments or payment plans

Qualifications

• Requires strong communication with management on service issues and process improvements.
• Ability to explain HIPAA/EMTALA regulations in patient interactions within financial workflows.
• Solid knowledge of how insurances operate related to denials and appeals.

Responsibilities

• Calculate and provide patients with personalized estimates of financial responsibility based on insurance prior to service.
• Explain patient liability including deductibles, coinsurance, and copayments and how they affect costs.
• Request upfront payment toward self-pay amounts and establish payment arrangements.
• Interview uninsured patients to assess financial needs and coordinate with programs for coverage or assistance.
• Assist in Medicaid applications and other funding sources with eligibility information.
• Educate on policies like Financial Assistance Policy and Deferral of Care to providers.
• Stay current on government funding regulations including Medicare/Medicaid and 501R requirements.
• Collaborate with peers to assist uninsured patients and support various care settings.

Skills

Clear communication

HIPAA knowledge

Insurance basics

Medical billing knowledge

Customer service

Education

High School diploma or GED

Job description

Advocate Health seeks a Financial Advocate to educate patients on costs and funding options, pre-screen for coverage programs, and guide eligibility processes. This role emphasizes helping patients understand deductibles, coinsurance, and non-covered services, while coordinating with insurance and charity programs.

Daily duties include calculating personalized estimates of financial responsibility prior to service, explaining liabilities clearly, and arranging upfront payments or payment plans