Remote Patient Financial Counselor (Billing & Collections)

Banyan Treatment Centers; United States; Remote; USD 42,000 - 58,000; Full time

Job summary

Banyan Treatment Centers is seeking a detail-oriented Patient Financial Counselor to support our Revenue Cycle Management team from a remote location in the United States. You will help patients and families understand financial responsibility, collect payments, and resolve outstanding balances while upholding confidentiality and compliance.

You will work closely with Intake and Finance teams to ensure accurate documentation, smooth admissions, and timely payment solutions, directly impacting

Qualifications

• Associate degree required; Bachelor’s preferred or equivalent experience.
• Minimum 2 years of patient account resolution experience, behavioral health preferred.
• Knowledge of insurance benefit terms and patient financial responsibility.
• Strong written and verbal communication with a patient-centered approach; able to work independently.

Responsibilities

• Collect patient responsibility payments including deductibles, copays, and coinsurance.
• Contact patients or authorized family members to resolve outstanding balances.
• Provide clear, compassionate communication to support financial understanding and resolution.
• Assist patients with setting up reasonable payment plans when appropriate.
• Quote private pay pricing and explain financial terms as needed.
• Review and manage accounts receivable (AR) to verify accuracy and ensure balances are worked accordingly.
• Research and resolve billing inquiries and account questions.
• Accurately document all actions taken to reconcile balances and support payment resolution.
• Identify account discrepancies including adjustments, write-offs, overpayments, and refunds.
• Partner with Intake team to obtain signed financial documentation.

Skills

Patient account resolution

Communication skills

Organizational skills

Microsoft Office

EHR familiarity

Revenue cycle knowledge

Independent work

Time management

Education

Associate degree

Bachelor's degree preferred

Tools

CollaborateMD

Salesforce

Kipu

Job description

Banyan Treatment Centers is seeking a detail-oriented Patient Financial Counselor to support our Revenue Cycle Management team from a remote location in the United States. You will help patients and families understand financial responsibility, collect payments, and resolve outstanding balances while upholding confidentiality and compliance.

You will work closely with Intake and Finance teams to ensure accurate documentation, smooth admissions, and timely payment solutions, directly impacting