Remote Patient Financial Advocate

Family Care Center; Arizona; Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Fertility benefits

Retirement plan

Wellness program

Profit sharing

Job summary

Family Care Center is seeking a Patient Financial Advocate to assist patients with financial aid applications, establish manageable payment plans, and ensure accurate billing in our remote operations across the United States.

You will review applications, approve sliding scale adjustments, monitor plans, and coordinate with the Patient Collections team, while staying compliant with policy and state/federal regulations.

Qualifications

• Three years of experience in healthcare billing, patient financial services, medical collections, or medical front-office operations, including patient registration, scheduling, insurance verification, or payment collection, required.
• Experience with financial assistance/charity care programs preferred.
• Experience with EHR and billing systems required. Proficiency in Microsoft Office Suite required.

Responsibilities

• Reviews financial assistance applications submitted by patients, verifying documentation and eligibility against organizational sliding scale policy.
• Approves sliding scale discounts and adjusts patient account balances in the billing system to reflect approved financial assistance.
• Establishes and monitors patient payment plans, ensuring each plan is structured to fully satisfy the outstanding account balance within the agreed timeframe.
• Reviews active payment plans on an ongoing basis to identify missed payments, changed circumstances, or balances not on track to be resolved, and contacts patients to request updates or renegotiate terms.
• Communicates directly with patients by phone, email, and portal messaging to explain financial assistance eligibility, sliding scale determinations, and payment plan options.
• Maintains accurate and complete documentation of financial assistance applications, approvals, denials, and payment plan agreements in the billing system.
• Partners with the Patient Collections Supervisor and Patient Collections team to identify patients who may benefit from financial assistance or a payment plan.
• Monitors financial assistance and payment plan trends and reports observations to the Director, Revenue Recovery, including opportunities to improve the application and approval process.
• Ensures financial assistance and payment plan practices comply with organizational policy and applicable state and federal regulations, including charity care and collections requirements.
• Responds to patient inquiries and disputes regarding financial assistance determinations and payment plan terms in a timely and professional manner.

Skills

EHR experience

Billing systems

Microsoft Office

Financial assistance knowledge

Communication

Education

Associate's degree in healthcare administration or finance

High school diploma or GED

Tools

None

Job description

Family Care Center is seeking a Patient Financial Advocate to assist patients with financial aid applications, establish manageable payment plans, and ensure accurate billing in our remote operations across the United States.

You will review applications, approve sliding scale adjustments, monitor plans, and coordinate with the Patient Collections team, while staying compliant with policy and state/federal regulations.