Remote Patient Financial Counselor

Essentia Health; United States; Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and(dis

Disability insurance

Job summary

Essentia Health is seeking a Financial Counseling professional to assist patients with payment options, Medicaid eligibility, and financial assistance programs. This role includes in-person and virtual counseling, self-pay estimates, and account analysis to educate guarantors.

The position emphasizes customer service excellence, collaboration with the call center, and support for navigating Essentia Health’s payment methodologies. Remote/Hybrid options may be available.

Qualifications

• 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care
• Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills
• Some trade course classes in accounting, business, and/or communications would be very beneficial

Responsibilities

• Provide financial counseling to patients in-person and virtually.
• Assist with navigating payment options, Medicaid eligibility, and financial assistance programs.
• Perform self-pay liability estimates and account analysis to educate guarantors.
• Respond to patient phone inquiries from the Patient Financial Services call center.
• Maintain high standards of customer service to exceed patient expectations.

Skills

Registration knowledge

Coding knowledge

Insurance billing

Self-pay collections

Customer service

Education

Trade courses in accounting

Business coursework

Communications coursework

Job description

Essentia Health is seeking a Financial Counseling professional to assist patients with payment options, Medicaid eligibility, and financial assistance programs. This role includes in-person and virtual counseling, self-pay estimates, and account analysis to educate guarantors.

The position emphasizes customer service excellence, collaboration with the call center, and support for navigating Essentia Health’s payment methodologies. Remote/Hybrid options may be available.