Patient Financial Services Counselor (Remote)

Essentia Health; United States; Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and(dis

Disability insurance

Job summary

Essentia Health is seeking a Financial Counseling professional to assist patients with payment options, Medicaid eligibility, and financial assistance programs. This role includes in-person and virtual counseling, self-pay estimates, and account analysis to educate guarantors.

The position emphasizes customer service excellence, collaboration with the call center, and support for navigating Essentia Health’s payment methodologies. Remote/Hybrid options may be available.

Qualifications

• 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care
• Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills
• Some trade course classes in accounting, business, and/or communications would be very beneficial

Responsibilities

• Provide financial counseling to patients in-person and virtually.
• Assist with navigating payment options, Medicaid eligibility, and financial assistance programs.
• Perform self-pay liability estimates and account analysis to educate guarantors.
• Respond to patient phone inquiries from the Patient Financial Services call center.
• Maintain high standards of customer service to exceed patient expectations.

Skills

Registration knowledge

Coding knowledge

Insurance billing

Self-pay collections

Customer service

Education

Trade courses in accounting

Business coursework

Communications coursework

Job description

Building Location:

32nd Avenue Building

Department:

1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description:

Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.

Education Qualifications:

Key Responsibilities:

• Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills

Educational Requirements:

• Some trade course classes in accounting, business, and/or communications would be very beneficial in this position

Required Qualifications:

• 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Day

Shift End Time:

Evening

Holidays:

No

Call Obligation:

No

Compensation Range:

$18.71 - $28.07

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact your HR Service Center at [phone].