Patient Financial Services Counselor (Remote)

Phx Fwd; Northern (KY); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Job summary

Essentia Health is seeking a Financial Counselor to provide patient financial counseling for services rendered, both in-person and virtually. You will help patients understand payment options, Medicaid eligibility, and financial assistance programs, and may estimate self-pay liabilities.

The role includes account analyses to educate guarantors and resolve obligations, and may handle patient calls from the PFS call center.

Qualifications

• Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills
• 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care

Responsibilities

• Provide financial counseling to patients for services, in-person and virtually.
• Assist with navigating payment options, Medicaid eligibility, and financial assistance programs.
• Perform self-pay liability price estimates when required.
• Conduct account analyses to educate guarantors and resolve financial responsibilities.
• Respond to patient phone inquiries from the Patient Financial Services call center.

Skills

Financial counseling

Education

Accounting coursework

Business coursework

Communications coursework

Job description

Building Location:

32nd Avenue Building

Department:

1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description:

Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.

Education Qualifications:

Key Responsibilities:

• Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills

Educational Requirements:

• Some trade course classes in accounting, business, and/or communications would be very beneficial in this position

Required Qualifications:

• 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Day

Shift End Time:

Evening

Call Obligation:

No

Compensation Range:

$18.71 - $28.07

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].