Remote Patient Financial Counselor & Navigator

Essentia Health; Stafford (TX); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Generous time off

Job summary

Essentia Health in the United States seeks a Financial Counselor to provide counseling to patients in-person and virtually, guiding them through payment options, Medicaid eligibility, and available financial assistance programs.

The role includes self-pay price estimates, account analyses, and educating guarantors to resolve financial responsibilities, with support for patient calls in the PFS center and a focus on exceptional customer service.

Qualifications

• Minimum 2 years of experience in financial counseling or related fields.
• Experience in self-pay collections, billing, and healthcare payments.
• Excellent customer service skills and ability to handle calls from a patient financial services context.

Responsibilities

• Provide financial counseling to patients in-person and virtually.
• Assist with payment options, Medicaid eligibility, and financial assistance programs.
• Educate guarantors and resolve their financial responsibilities.
• Handle patient inquiries from the PFS call center.

Skills

Registration knowledge

Coding knowledge

Insurance billing

Self-pay collections

Customer service

Call center experience

Education

Accounting coursework

Business coursework

Communications coursework

Job description

Essentia Health in the United States seeks a Financial Counselor to provide counseling to patients in-person and virtually, guiding them through payment options, Medicaid eligibility, and available financial assistance programs.

The role includes self-pay price estimates, account analyses, and educating guarantors to resolve financial responsibilities, with support for patient calls in the PFS center and a focus on exceptional customer service.