Patient Financial Services Counselor (Remote)

Essentia Health; Stafford (TX); À distance; USD 26 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Generous time off

Résumé du poste

Essentia Health in the United States seeks a Financial Counselor to provide counseling to patients in-person and virtually, guiding them through payment options, Medicaid eligibility, and available financial assistance programs.

The role includes self-pay price estimates, account analyses, and educating guarantors to resolve financial responsibilities, with support for patient calls in the PFS center and a focus on exceptional customer service.

Qualifications

• Minimum 2 years of experience in financial counseling or related fields.
• Experience in self-pay collections, billing, and healthcare payments.
• Excellent customer service skills and ability to handle calls from a patient financial services context.

Responsabilités

• Provide financial counseling to patients in-person and virtually.
• Assist with payment options, Medicaid eligibility, and financial assistance programs.
• Educate guarantors and resolve their financial responsibilities.
• Handle patient inquiries from the PFS call center.

Connaissances

Registration knowledge

Coding knowledge

Insurance billing

Self-pay collections

Customer service

Call center experience

Formation

Accounting coursework

Business coursework

Communications coursework

Description du poste

Job Description

Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.

Building Location

32nd Avenue Building

Department

1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description

Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.

Education Qualifications

Key Responsibilities:

• Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills

Educational Requirements

• Some trade course classes in accounting, business, and/or communications would be very beneficial in this position

Required Qualifications

• 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care

Licensure/Certification Qualifications

1

Possible Remote/Hybrid Option

Remote

Shift Rotation

Day Rotation (United States of America)

Shift Start Time

Day

Shift End Time

Evening

Holidays

No

Call Obligation

No

Compensation Range

$18.71 - $28.07

Employee Benefits at Essentia Health

• At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact your HR Service Center at [phone].