Remote Patient Financial Care Specialist I

Cedars-Sinai; Saint Paul (MN); Remote; USD 42,000 - 66,000; Full time

Job summary

Cedars-Sinai is seeking a patient relations support role within its Revenue Cycle to identify, analyze, resolve, and respond to customer inquiries. The position emphasizes strong customer service, data interpretation, and payor contract understanding to ensure timely resolution of accounts.

Responsibilities include monitoring work queues, researching accounts, and negotiating payment plans, while maintaining data accuracy and adherence to department policies.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Minimum 1 year hospital or professional billing and/or collections experience with customer service and call center experience.

Responsibilities

• Provide patient relations support to Revenue Cycle and resolve inquiries and issues.
• Negotiate and document payment plans within established policies.
• Achieve timely and accurate account collections for hospital and professional services.
• Respond to patient and insurer inquiries and research needed to resolve accounts.

Skills

Customer service

Billing knowledge

Call center experience

Communication skills

Problem solving

Education

High School Diploma/GED

Associate degree in business or related

Job description

Cedars-Sinai is seeking a patient relations support role within its Revenue Cycle to identify, analyze, resolve, and respond to customer inquiries. The position emphasizes strong customer service, data interpretation, and payor contract understanding to ensure timely resolution of accounts.

Responsibilities include monitoring work queues, researching accounts, and negotiating payment plans, while maintaining data accuracy and adherence to department policies.