Hybrid Patient Financial Advocate

Renown Health; Nevada; Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Education Assistance

Paid Time Off

401(k) Company Match

Flexible Work Environment

Job summary

Renown Health in Nevada is seeking a Customer Service Representative 1 (Hybrid) to join our patient financial services team. You will be the first point of contact for patients navigating billing, self-pay options, and financial assistance, delivering confident guidance across multiple channels.

The role emphasizes first contact resolution, accurate documentation, HIPAA compliance, and collaboration with care teams to maximize patient satisfaction while collecting balances in a respectful,

Qualifications

• High school diploma required; college degree preferred.
• 1 year minimum in customer service or hospital/medical billing; 2+ years preferred.
• Spanish language skills desired.
• Proficient with Microsoft Office and able to use computer-based systems.

Responsibilities

• Serve as front door for patients seeking guidance on financial journeys.
• Process requests, complaints, and education on Renown services to achieve first contact resolution.
• Assist with self-pay balances, negotiations, and payment plan options.
• Coordinate with care teams, insurance and billing partners to resolve inquiries.
• Document interactions accurately in systems; maintain HIPAA compliance.

Skills

Customer service

Spanish (desired)

Education

High school diploma

College degree or equivalent experience

Tools

Microsoft Office Suite

Electronic Medical Record systems (EMR)

Job description

Renown Health in Nevada is seeking a Customer Service Representative 1 (Hybrid) to join our patient financial services team. You will be the first point of contact for patients navigating billing, self-pay options, and financial assistance, delivering confident guidance across multiple channels.

The role emphasizes first contact resolution, accurate documentation, HIPAA compliance, and collaboration with care teams to maximize patient satisfaction while collecting balances in a respectful,