Remote Patient Experience Strategist

Press Ganey; Annapolis (MD); Hybrid; USD 81,000 - 115,000; Full time

Job summary

Press Ganey seeks a Patient Experience Advisor to serve as a trusted partner, owning client relationships and driving measurable improvements in patient experience. You will apply healthcare insights to guide high-impact strategies, collaborating with internal teams and client stakeholders to implement programs that advance PX performance.

You will leverage data analytics, industry best practices, and Press Ganey frameworks to deliver proactive, insight-driven recommendations that support

Qualifications

• Minimum 5 years in healthcare with a focus on patient experience improvement.
• HCAHPS and CG-CAHPS knowledge required.
• Strong interpersonal, communication, and presentation skills.
• Analytical ability with data analytics and improvement methodologies.
• Willingness to travel up to 25% for client engagements.
• Bachelor’s degree required.

Responsibilities

• Lead day-to-day client improvement strategies and coordinate cross-team efforts.
• Understand client challenges and align Press Ganey’s insights to strategic decisions.
• Deliver proactive improvement support using analytics and thought leadership.
• Collaborate with consulting, marketing, data science, and knowledge management teams.
• Present regular client performance reviews with senior leadership.

Skills

Healthcare experience

HCAHPS

CG-CAHPS

Interpersonal skills

Communication

Presentation skills

Analytical thinking

Data analytics

Problem solving

Travel willingness

Education

Bachelor’s degree

Job description

Press Ganey seeks a Patient Experience Advisor to serve as a trusted partner, owning client relationships and driving measurable improvements in patient experience. You will apply healthcare insights to guide high-impact strategies, collaborating with internal teams and client stakeholders to implement programs that advance PX performance.

You will leverage data analytics, industry best practices, and Press Ganey frameworks to deliver proactive, insight-driven recommendations that support