Patient Experience Strategy Consultant

Press Ganey Associates LLC; Maryland; Hybrid; USD 81,000 - 115,000; Full time

Benefits offered by this job

Competitive benefits package

Discretionary bonus tied to results

Job summary

Press Ganey Associates LLC is seeking a Patient Experience Advisor to enhance client relationships and improve patient experience. This role requires a strong background in healthcare, exceptional communication skills, and a bachelor’s degree.

The advisor will lead client strategies, collaborate with internal teams, and leverage data to inform decision-making. The position offers remote flexibility or hybrid work near hubs in Chicago, Boston, or South Bend.

The expected salary ranges from $81,000 to $115,000, depending on qualifications.

Qualifications

• Minimum 5 years in healthcare focused on patient experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and CG-CAHPS required.
• Willingness to travel up to 25% for client engagements.

Responsibilities

• Lead client improvement strategies and execution.
• Deliver on-demand and proactive support leveraging analytics.
• Collaborate with internal teams to create innovative resources.

Skills

Healthcare experience

Patient experience improvement

Communication skills

Data analytics

Problem-solving

Education

Bachelor's degree

Job description

Press Ganey Associates LLC is seeking a Patient Experience Advisor to enhance client relationships and improve patient experience. This role requires a strong background in healthcare, exceptional communication skills, and a bachelor’s degree.

The advisor will lead client strategies, collaborate with internal teams, and leverage data to inform decision-making. The position offers remote flexibility or hybrid work near hubs in Chicago, Boston, or South Bend.

The expected salary ranges from $81,000 to $115,000, depending on qualifications.