Patient Experience Advisor

Press Ganey Associates LLC; Maryland; Hybrid; USD 81,000 - 115,000; Full time

Benefits offered by this job

Competitive benefits package

Discretionary bonus tied to results

Job summary

Press Ganey Associates LLC is seeking a Patient Experience Advisor to enhance client relationships and improve patient experience. This role requires a strong background in healthcare, exceptional communication skills, and a bachelor’s degree.

The advisor will lead client strategies, collaborate with internal teams, and leverage data to inform decision-making. The position offers remote flexibility or hybrid work near hubs in Chicago, Boston, or South Bend.

The expected salary ranges from $81,000 to $115,000, depending on qualifications.

Qualifications

• Minimum 5 years in healthcare focused on patient experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and CG-CAHPS required.
• Willingness to travel up to 25% for client engagements.

Responsibilities

• Lead client improvement strategies and execution.
• Deliver on-demand and proactive support leveraging analytics.
• Collaborate with internal teams to create innovative resources.

Skills

Healthcare experience

Patient experience improvement

Communication skills

Data analytics

Problem-solving

Education

Bachelor's degree

Job description

Position Overview

Patient Experience Advisor – As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the day‑to‑day relationship and driving measurable improvements in patient experience. You’ll apply a deep understanding of the healthcare landscape—including emerging trends, operational challenges, and organizational priorities—to guide clients toward high‑impact strategies and solutions. In this role, you will collaborate closely with internal teams and client stakeholders to align on goals, identify opportunities, and implement programs that advance patient experience performance. You’ll leverage data analytics, industry best practices, peer benchmarking, and Press Ganey’s proprietary frameworks to deliver proactive, insight‑driven recommendations that inform client decision‑making and support sustainable improvement.

Location and Travel

Remote work‑from‑home (U.S.) or hybrid based at our Chicago, Boston, or South Bend hubs. Travel up to 25% to support clients in our Eastern & Central regions.

Job Responsibilities

• Lead the day‑to‑day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.
• Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey’s solutions and insights to support strategic decision‑making.
• Deliver both on‑demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey’s differentiated value.
• Collaborate cross‑functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.
• Partner with Application Support Specialists to ensure timely and strategic follow‑through that aligns with each client’s patient experience (PX) strategy.
• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
• Coordinate and present regular client performance reviews in partnership with the Managing Director.
• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition.
• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

Qualifications

• Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG‑CAHPS) required.
• Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
• Strong grasp of improvement methodologies, data analytics, and industry best practices.
• Passionate about patient experience, proactive in problem‑solving, and committed to follow‑through.
• Comfortable in a fast‑paced environment with the ability to manage multiple priorities.
• Willingness to travel up to 25% for client engagements.
• Bachelor’s degree required.

Work Model

Hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. Gather in‑office three days a week (Tuesday–Thursday) with remote flexibility on other days. Schedule may adjust based on travel needs.

Salary and Benefits

Expected base salary: $81,000 – $115,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

EEO and Pay Transparency

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, basis of disability, or any other federal, state, or local protected class.

Pay Transparency Non‑Discrimination Notice – Press Ganey will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information of other employees or applicants as part of their essential job functions cannot disclose that pay to individuals who do not otherwise have access, unless the disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, or consistent with the contractor’s legal duty to furnish information.