Patient Experience Advisor

Press Ganey; Maryland; Hybrid; USD 81,000 - 115,000; Full time

Benefits offered by this job

Discretionary bonus or commission

Competitive benefits package

Job summary

Press Ganey is seeking a Patient Experience Advisor to foster relationships with clients and enhance patient experience using data analytics and industry best practices.

This role requires a minimum of 5 years in healthcare, focusing on patient experience improvement, with strong interpersonal skills. The position allows for a hybrid work model involving in-office collaboration and remote work flexibility.

The expected base salary for this position ranges from $81,000 - $115,000.

Qualifications

• Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required.
• Willingness to travel up to 25% for client engagements.

Responsibilities

• Lead the execution of client improvement strategies.
• Develop an understanding of client stakeholder challenges.
• Deliver on-demand and proactive improvement support.
• Collaborate with internal teams to create tailored resources.
• Coordinate and present regular client performance reviews.

Skills

Interpersonal skills

Communication skills

Presentation skills

Analytical ability

Problem-solving mindset

Adaptability

Education

Bachelor's degree

Job description

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare – perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts, and build lifetime loyalty among their customers and employees.

Our Mission

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

Position Overview: Patient Experience Advisor

As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the day‑to‑day relationship and driving measurable improvements in patient experience. You’ll apply a deep understanding of the healthcare landscape—including emerging trends, operational challenges, and organizational priorities—to guide clients toward high‑impact strategies and solutions.

In this role, you will collaborate closely with internal teams and client stakeholders to align on goals, identify opportunities, and implement programs that advance patient experience performance. You’ll leverage data analytics, industry best practices, peer benchmarking, and Press Ganey’s proprietary frameworks to deliver proactive, insight‑driven recommendations that inform client decision‑making and support sustainable improvement.

Job Responsibilities

• Lead the day‑to‑day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.
• Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey’s solutions and insights to support strategic decision‑making.
• Deliver both on‑demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey’s differentiated value.
• Collaborate cross‑functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.
• Partner with Application Support Specialists to ensure timely and strategic follow‑through that aligns with each client’s patient experience (PX) strategy.
• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
• Coordinate and present regular client performance reviews in partnership with the Managing Director.
• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition.
• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

Qualifications

• Experience: Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
• Expertise: In‑depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG‑CAHPS) required.
• Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
• Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices.
• Mindset: Passionate about patient experience, proactive in problem‑solving, and committed to follow‑through.
• Adaptability: Comfortable in a fast‑paced environment with the ability to manage multiple priorities.
• Travel: Willingness to travel up to 25% for client engagements.

Education

• Bachelor’s degree required.

Work Model

To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in‑office three days a week (Tuesday–Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs.

Location

Remote work‑from‑home (U.S.) or Hybrid based at our Chicago, Boston, or South Bend hubs.

Travel

Up to 25%.

Additional Information For US Based Jobs

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or basis of disability or any other federal, state, or local protected class.

Pay Transparency

The expected base salary for this position ranges from $81,000 - $115,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.

In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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