Healthcare Patient Experience Lead (Hybrid)

Press Ganey; Maryland; Hybrid; USD 81,000 - 115,000; Full time

Benefits offered by this job

Discretionary bonus or commission

Competitive benefits package

Job summary

Press Ganey is seeking a Patient Experience Advisor to foster relationships with clients and enhance patient experience using data analytics and industry best practices.

This role requires a minimum of 5 years in healthcare, focusing on patient experience improvement, with strong interpersonal skills. The position allows for a hybrid work model involving in-office collaboration and remote work flexibility.

The expected base salary for this position ranges from $81,000 - $115,000.

Qualifications

• Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required.
• Willingness to travel up to 25% for client engagements.

Responsibilities

• Lead the execution of client improvement strategies.
• Develop an understanding of client stakeholder challenges.
• Deliver on-demand and proactive improvement support.
• Collaborate with internal teams to create tailored resources.
• Coordinate and present regular client performance reviews.

Skills

Interpersonal skills

Communication skills

Presentation skills

Analytical ability

Problem-solving mindset

Adaptability

Education

Bachelor's degree

Job description

Press Ganey is seeking a Patient Experience Advisor to foster relationships with clients and enhance patient experience using data analytics and industry best practices.

This role requires a minimum of 5 years in healthcare, focusing on patient experience improvement, with strong interpersonal skills. The position allows for a hybrid work model involving in-office collaboration and remote work flexibility.

The expected base salary for this position ranges from $81,000 - $115,000.