Patient Experience Coordinator (Pacific Time)

heartbeathealth; United States; Remote; USD 33,000 - 36,000; Full time

Job summary

heartbeathealth is seeking an entry-level, full-time role to support patients navigating virtual cardiovascular care. You will engage with patients from appointment coordination through follow-up, assisting with virtual care tools and coordinating with clinical teams.

The position emphasizes patient outreach, tech support for virtual visits, and strong coordination across care teams, with a fixed Pacific Time schedule.

Qualifications

• Bachelor's degree in health sciences, psychology, social work, communications, education, or sociology.
• At least six months of work or internship experience; customer service or other service oriented work is preferred.
• Strong interpersonal and communication skills with an empathetic, professional approach to patients.

Responsibilities

• Contact patients by phone, text, and email to coordinate virtual visits and keep them engaged in their care.
• Schedule diagnostic appointments, including echocardiograms and stress tests.
• Assist patients with basic technology questions and using virtual care platforms.
• Maintain accurate patient records and document interactions and follow ups.
• Coordinate with clinical and operations teams to improve workflows and support new care programs.

Skills

Empathetic communication

Customer service

Organizational skills

Education

Bachelor's degree in a relevant field

Tools

Virtual care platforms

Job description

Role overview

Support patients as they navigate virtual cardiovascular care, serving as a responsive point of contact from appointment coordination through follow up. This entry level, full time position combines patient outreach, help with virtual care tools, and operational coordination with clinical and service teams.

Responsibilities

• Contact patients by phone, text, and email to coordinate virtual visits and keep them engaged in their care.
• Schedule diagnostic appointments, including tests such as echocardiograms and stress tests.
• Help patients resolve basic technology questions and use virtual care platforms, making sure they understand next steps.
• Maintain accurate patient records and document interactions and follow ups.
• Coordinate with clinical and operations colleagues to improve workflows and support new care programs.

Requirements

• Bachelor's degree in a relevant field, such as health sciences, psychology, social work, communications, education, or sociology.
• At least six months of work or internship experience; customer service or other service oriented work is preferred.
• Strong interpersonal and communication skills, with an empathetic and professional approach to patient interactions.
• Comfort learning technology platforms and maintaining accurate records in a virtual setting.
• Ability to organize competing tasks and provide timely follow up.
• Availability Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time.

Benefits and work setup

Full time and remote, with a fixed Pacific Time schedule.

The listing gives an hourly pay range of $24-$26 and mentions medical, dental, and vision coverage, paid time off and holidays, sick time, a 401(k), and other employee benefits.