Remote Patient Experience Specialist - Cardiology Care

Heartbeat Health, Inc.; United States; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Paid holidays

Sick time

Job summary

Heartbeat Health, Inc. is seeking a Patient Experience Coordinator to join our virtual clinic team.

This full-time, remote role requires a Monday through Friday, 9:00 AM – 5:00 PM Pacific Time schedule and a passion for delivering exceptional patient experiences. You will connect with patients by phone, text, and email to coordinate appointments, support testing, and guide patients through our virtual care platform.

Qualifications

• Bachelor’s degree in a field such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or related discipline.
• At least 6 months of professional work or internship experience, preferably in a customer-facing setting.
• Experience in high-touch, customer-facing roles with empathy and professionalism.

Responsibilities

• Proactively connect with patients via phone, text, and email to coordinate virtual appointments and diagnostic testing.
• Deliver concierge-level patient support by handling technical questions and guiding patients through virtual care platforms.
• Maintain accurate patient information, document interactions, and support efficient daily clinic operations.
• Collaborate with clinical and operational teams to improve patient workflows and support new healthcare programs.

Skills

Customer service

People skills

Communication

Tech-savvy

Organization

Schedule management

Education

Bachelor’s degree in a relevant field

Job description

Heartbeat Health, Inc. is seeking a Patient Experience Coordinator to join our virtual clinic team.

This full-time, remote role requires a Monday through Friday, 9:00 AM – 5:00 PM Pacific Time schedule and a passion for delivering exceptional patient experiences. You will connect with patients by phone, text, and email to coordinate appointments, support testing, and guide patients through our virtual care platform.