Remote Patient Experience Concierge (Virtual Cardiology)

Heartbeat Health; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and paid holidays

401(k)

Remote-first culture

Job summary

Heartbeat Health is seeking a Patient Experience Coordinator for our virtual clinic. This full-time, remote role expects Monday–Friday, 9:00 AM–5:30 PM Central Time.

You will be the main liaison for patients, guiding them through their cardiovascular care journey with empathy and efficiency. Ideal candidates bring a Bachelor’s or equivalent healthcare scheduling experience and at least 6 months in a patient-facing role.

Qualifications

• Bachelor’s degree or equivalent healthcare scheduling experience or related work experience.
• At least 6 months of professional work or internship experience in a patient-facing or service-oriented environment.
• Experience in scheduling patients appointments, preferably Telehealth.

Responsibilities

• Proactively connect with current and prospective patients via phone, text, and email to schedule virtual appointments.
• Provide concierge-level patient support, answer questions, assist with re-scheduling or cancellations, and help navigate virtual care platforms.
• Maintain accurate patient information, document interactions, and identify opportunities for process improvement.
• Collaborate with clinical and operational teams to improve patient workflows and support new healthcare programs.

Skills

People skills

Communication

Customer service

Organizational skills

Detail-oriented

Tech-savvy

Schedule flexibility

Education

Bachelor’s degree or equivalent healthcare scheduling experience

Tools

Telehealth scheduling systems

Job description

Heartbeat Health is seeking a Patient Experience Coordinator for our virtual clinic. This full-time, remote role expects Monday–Friday, 9:00 AM–5:30 PM Central Time.

You will be the main liaison for patients, guiding them through their cardiovascular care journey with empathy and efficiency. Ideal candidates bring a Bachelor’s or equivalent healthcare scheduling experience and at least 6 months in a patient-facing role.