Remote Patient Experience Coordinator – Virtual Cardiology

Heartbeat Health

United States

Remote

USD 30,000 - 33,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) plan

Job summary

Heartbeat Health is a leading virtual-first cardiovascular care company seeking a Patient Experience Coordinator for our remote clinic team. This full-time role requires availability Monday through Friday, 8:30 AM – 5:00 PM Pacific Time, to guide patients through their cardiovascular care journey with a concierge touch.

The entry-level position focuses on serving as the primary contact for patients, scheduling virtual appointments, answering questions, and collaborating with clinical and

Qualifications

Bachelor’s degree in a relevant field or equivalent healthcare scheduling experience.

Responsibilities

Proactively connect with patients by phone, text, and email to emphasize virtual cardiac care and schedule appointments.
Deliver concierge-level patient experience by answering questions, rescheduling, and helping navigate virtual care platforms.
Maintain accurate patient information, document interactions, and support efficient daily clinic operations.
Collaborate with clinical and operational teams to improve workflows and support new virtual care programs.

Education

Bachelor’s degree in a relevant field, such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or a related discipline; or equivalent relevant work experience in a healthcare setting scheduling patients appointments, preferably Telehealth.

Job description

The entry-level position focuses on serving as the primary contact for patients, scheduling virtual appointments, answering questions, and collaborating with clinical and

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