Remote Patient Experience Concierge

Heartbeat Health, Inc.; USA; Remote; USD 33.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Zusammenfassung

Heartbeat Health, Inc. seeks a Patient Experience Coordinator to join our virtual clinic team. This full-time remote role supports patients with scheduling, diagnostics, and care navigation, Monday through Friday, 9:00 AM – 5:30 PM Central Time.

This entry-level position is ideal for those passionate about patient experiences and aspiring to grow in healthcare technology. You will be the primary contact for patients, ensuring a seamless and supportive journey through cardiovascular care.

Qualifikationen

• Bachelor’s degree in a relevant field such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or related discipline.
• At least 6 months of professional work or internship experience in a customer-facing or service-oriented environment.
• Experience in high-touch, customer-facing roles with empathy and professionalism.
• Ability to navigate virtual care platforms and maintain accurate records.

Aufgaben

• Proactively contact patients via phone, text, and email to coordinate virtual appointments and testing.
• Deliver concierge-level patient support by assisting with technical questions and navigating virtual care platforms.
• Maintain accurate patient information, document interactions, and identify process-improvement opportunities.
• Collaborate with clinical and operational teams to improve patient workflows and support new healthcare programs.

Kenntnisse

Customer service

Communication

People-oriented

Tech-savvy

Organization

Ausbildung

Bachelor’s degree in a relevant field

Tools

CRM systems

Telemedicine platforms

Jobbeschreibung

Heartbeat Health, Inc. seeks a Patient Experience Coordinator to join our virtual clinic team. This full-time remote role supports patients with scheduling, diagnostics, and care navigation, Monday through Friday, 9:00 AM – 5:30 PM Central Time.

This entry-level position is ideal for those passionate about patient experiences and aspiring to grow in healthcare technology. You will be the primary contact for patients, ensuring a seamless and supportive journey through cardiovascular care.