Remote Patient Experience Architect

Press Ganey; United States; Hybrid; USD 81,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Press Ganey seeks a Patient Experience Advisor to serve as a trusted partner, owning day-to-day client relationships and driving measurable patient experience improvements. You will leverage healthcare insights, analytics, and Press Ganey frameworks to guide high-impact strategies and solutions for diverse clients.

You will collaborate with cross-functional teams to deliver proactive recommendations, align on goals, and support sustainable performance enhancements.

Qualifications

• Minimum 5 years in healthcare with a strong focus on patient experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and CG-CAHPS required.
• Bachelor’s degree required.

Responsibilities

• Lead day-to-day execution of client improvement strategies across Press Ganey support teams.
• Understand client stakeholder challenges and align solutions to drive decisions.
• Deliver on-demand and proactive improvement support using analytics and best practices.
• Collaborate with internal teams to create tools, blogs, case studies, and scalable insights.
• Coordinate with support specialists to align with each client’s PX strategy.

Skills

Interpersonal skills

Communication skills

Presentation skills

Executive presence

Analytical ability

Adaptability

Travel willingness

Education

Bachelor's degree

Job description

Press Ganey seeks a Patient Experience Advisor to serve as a trusted partner, owning day-to-day client relationships and driving measurable patient experience improvements. You will leverage healthcare insights, analytics, and Press Ganey frameworks to guide high-impact strategies and solutions for diverse clients.

You will collaborate with cross-functional teams to deliver proactive recommendations, align on goals, and support sustainable performance enhancements.