Remote Patient Engagement Specialist

RhythmScience Inc.; United States; Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Holiday Time Off

Paid Time Off

Healthcare (vision/dental)

Job summary

RhythmScience Inc. is seeking a Patient Engagement Specialist to support patients via our call center, ensuring HIPAA-compliant care and accurate data handling. You will guide patients, troubleshoot devices, and monitor compliance while coordinating with internal teams.

The role requires strong communication, organizational skills, and a patient-centered approach. It is a full-time, on-site position in the United States with benefits included.

Qualifications

• Compassionate, patient-centered coaching for patients.
• Strong organizational skills with attention to detail.
• Excellent communication with patients, staff and stakeholders.
• Experience in patient care, medical billing, and scheduling.
• Reliable home internet for voice/video calls and admin duties.
• Proficient in healthcare management systems and office software.
• Strong decision-making and problem-solving abilities.
• Medical Assistant certificate preferred.
• Weekend on-call rotation flexibility.

Responsibilities

• Engage with patients via calls for home monitoring and guidance on device use.
• Troubleshoot equipment issues and assist with monitor orders.
• Educate patients and address inquiries about services.
• Communicate updates on compliance and progress to patients.
• Maintain HIPAA/PHI privacy and confidentiality.
• Enter patient demographics accurately and manage records in the clinic portal.
• Coordinate with departments to ensure seamless patient care.

Skills

Compassionate coaching

Organizational skills

Excellent communication

Patient care experience

Medical billing experience

Scheduling appointments

Reliable home internet

Healthcare systems literacy

Decision making

Weekend on-call flexibility

Education

Medical Assistant certificate (preferred)

Job description

RhythmScience Inc. is seeking a Patient Engagement Specialist to support patients via our call center, ensuring HIPAA-compliant care and accurate data handling. You will guide patients, troubleshoot devices, and monitor compliance while coordinating with internal teams.

The role requires strong communication, organizational skills, and a patient-centered approach. It is a full-time, on-site position in the United States with benefits included.