Patient Engagement Specialist

RhythmScience Inc.; United States; Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Holiday Time Off

Paid Time Off

Healthcare (vision/dental)

Job summary

RhythmScience Inc. is seeking a Patient Engagement Specialist to support patients via our call center, ensuring HIPAA-compliant care and accurate data handling. You will guide patients, troubleshoot devices, and monitor compliance while coordinating with internal teams.

The role requires strong communication, organizational skills, and a patient-centered approach. It is a full-time, on-site position in the United States with benefits included.

Qualifications

• Compassionate, patient-centered coaching for patients.
• Strong organizational skills with attention to detail.
• Excellent communication with patients, staff and stakeholders.
• Experience in patient care, medical billing, and scheduling.
• Reliable home internet for voice/video calls and admin duties.
• Proficient in healthcare management systems and office software.
• Strong decision-making and problem-solving abilities.
• Medical Assistant certificate preferred.
• Weekend on-call rotation flexibility.

Responsibilities

• Engage with patients via calls for home monitoring and guidance on device use.
• Troubleshoot equipment issues and assist with monitor orders.
• Educate patients and address inquiries about services.
• Communicate updates on compliance and progress to patients.
• Maintain HIPAA/PHI privacy and confidentiality.
• Enter patient demographics accurately and manage records in the clinic portal.
• Coordinate with departments to ensure seamless patient care.

Skills

Compassionate coaching

Organizational skills

Excellent communication

Patient care experience

Medical billing experience

Scheduling appointments

Reliable home internet

Healthcare systems literacy

Decision making

Weekend on-call flexibility

Education

Medical Assistant certificate (preferred)

Job description

Job Title: Patient Engagement Specialist

Type: Full-Time

Company: RhythmScience

Salary Range: $18-25/hr per hour

About Us

At RhythmScience, we are reimagining the future of healthcare through innovation and empathy. Our mission extends beyond technology—it's about crafting solutions that resonate with the heartbeat of clinical excellence. We understand that at the core of effective healthcare are the clinicians who dedicate their lives to patient care. That's why we're devoted to developing state-of-the-art tools that streamline administrative processes, enhance clinical productivity, and ultimately elevate patient experiences.

Our passion is fueled by the desire to see healthcare providers thrive in an environment enriched with efficiency and free from unnecessary burdens. By integrating our advanced technologies into the daily rhythm of healthcare professionals, we enable them to focus on what truly matters—delivering exceptional care. At RhythmScience, we don't just create products; we forge pathways to better health outcomes and empower clinicians to make a profound difference in the lives they touch.

Join our commitment to a healthier future, where advanced technology and compassionate care come together to enhance patient outcomes.

Learn more about us here: http://rhythm360.io

About the Job

The Patient Engagement Specialist will help with patient support, compliance, education, and monitoring. All patient support is done through our call center.

Essential job Functions, Duties, and Responsibilities

• Engage with patients through calls for home monitoring assistance, addressing issues with disconnected devices, and guiding non-compliant patients towards proper use of our services.
• Provide exemplary support during patient calls by troubleshooting equipment issues, facilitating monitor orders, imparting product knowledge, and addressing inquiries related to our services.
• Proactively communicate with patients to deliver updates on their compliance and progress, ensuring a transparent and informative monitoring journey.
• Uphold the highest standard of privacy by maintaining the confidentiality of patient information, adhering strictly to HIPAA and PHI regulations.
• Embody RhythmScience's commitment to patient-centered care by recognizing every team member's role in addressing patient needs with empathy and efficiency.
• Perform essential administrative tasks, such as accurate data entry of patient demographics, timely communication of reminders, diligent follow-up, and meticulous management of patient information within the R360 clinic portal.
• Facilitate robust internal communication to ensure seamless coordination across departments, promoting a culture of openness and fostering a collaborative environment that enhances patient care and service delivery.

Minimum Requirements

• Skilled in offering compassionate and patient-centered coaching to support and guide our patients effectively.
• Possessing exceptional organizational skills and meticulous attention to detail, with a proven capacity to efficiently juggle multiple goals simultaneously.
• Excellent communication skills, ensuring clear and compassionate interactions with patients, staff, and stakeholders.
• Demonstrated experience in providing high-quality patient care, managing medical billing, and scheduling patient appointments effectively.
• Reliable and secure internet connection at home for both voice and video calls, enabling remote patient engagement and administrative duties.
• Proficient computer skills, with a strong grasp of healthcare management systems and standard office software.
• Strong decision-making abilities, coupled with problem-solving and critical thinking skills, crucial for resolving challenges in a dynamic healthcare environment.
• A valid Medical Assistant certificate, signifying a recognized standard of healthcare expertise and patient care skills - preferred.
• The flexibility to be part of a weekend on-call rotation, providing necessary care and support to patients as needed.

Compensation + Benefits

Our compensation is competitive and we offer an exemplary benefits package that includes:

• Holiday Time Off
• Paid Time Off
• Healthcare (health/vision/dental)

RhythmScience is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In accordance with State and Federal law, we do not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, military status, or any other characteristic protected by applicable law. We encourage individuals of all backgrounds to apply and support every member of our team in achieving their full potential.

Job Type: Full-time

Salary: $18-25/hr per hour

Expected hours: 40 per week